PAYMENT
After your booking is taken a deposit must be received within 5 days. Paying 30/40/30% option means total 70% payment becomes due not less than 8 weeks before arrival, and 30% must be paid on arrival. 50/50% option, means total 50% payment becomes due before arrival, and 50% must be paid on arrival. If this is not received, I reserve the right to cancel your booking and cancellation charges will apply. Payment can be made by bank transfer / PayPal (4.5% surcharge) / credit card (1.5% surcharge) / or in cash on arrival. The means of payment must be indicated when confirming the booking. Any cost incurred upon receipt of the amount will be borne by the payer. A confirmation will normally be sent to you within a week of receipt of your deposit. This document confirms the price and property reserved and becomes part of the contract.
There are no extra charges for electricity, water or gas. Heating is not included (unless specified) and during the winter months will be charged at electric consumption used. Any extra persons staying in the property, not mentioned on the booking form, will be charged @ 35€ per person per week. An additional charge is the tourist tax imposed by the Government of Catalonia. For all persons 17 years and above, charged at 1 euro per person per night, for a maximum of 7 nights. All the information provided by the user will be saved on a secure server and we guarantee that access to this information is only available to booking staff and will only be used for the actual booking and to communicate future promotions and offers to the client.
You will be required to give a credit card authorisation as a damage and cleaning deposit on arrival to the resort. No money will be deducted from your account if the property is left in good order and the keys are returned.
ARRIVAL AND DEPARTURE TIMES
Bookings run from 17.00h on the day of arrival until 09.30h on the day of departure. These times must be strictly adhered to in order to ensure that the properties are cleaned and prepared for new arrivals.
BED LINEN AND TOWELS
Bed linen will be supplied for the number of persons specified on the booking form (to be used for the duration of the stay). Towels are not provided, but can be rented @ 5 EUR ( 2 towels per person: 1 large & 1 small) and will be supplied for the number of persons specified on the booking form. The towels supplied are for the use in the apartment/villa. You should bring your own beach towels. (Subject to availability, beach towels can be rented @ 3 EUR each for the duration of your stay, not changed midway through your holiday) 2 Tea towels are supplied.
OPTIONAL SERVICES
Optional mid stay sheet change available @ 12 EUR per bed and optional mid stay towel change available @ 5 EUR per set towels. If you take this option, please have used bed linen and towels ready for collection on the day to be confirmed in resort. (Not including beach towels)
Provision of air conditioning/heating (if the option is available) is at the cost of 50/70 EUR per week, depending on the property and will be paid in cash on arrival.
Optional extra cleaning service costs 60€ (all apartments) and 80€/150€ (villas/houses) depending on the accommodation and will be paid in cash on arrival.
Taking pets (must be confirmed, as in some properties, pets are not permitted) has a cost of 5€ per pet per night and will be paid in cash on arrival. Maximum 2 pets, and with a combined weight of no more than 28kg. Pets should sleep on their own bed/blanket. Under no circumstances should they sleep on the furniture/beds in the accommodation. And must not be left alone in the property. Thank you!
Provision of a cot (baby bed) has a cost of 25€/week, highchair €15€/week, fan €8/week
CLEANING AND BREAKAGES
The accommodation will be cleaned and ready for your arrival and you are expected to leave the accommodation in a tidy/decent state. (Clean kitchen utensils, oven/cooker, throw away garbage, empty refrigerator/freezer and throw away food scraps, dishes must be dried and put away and dishwashers emptied).
RETURNABLE SECURITY DEPOSIT
You will be required to give a credit card authorisation as a damage and cleaning deposit. This security deposit is not part of the rent and will not be used if the following conditions are adhered to:
- There is no damage to the property nor to its contents beyond reasonable use.
- No damage has been produced through illegal activities or pets.
- No smoking has taken place on the property.
- All types of residues, rubbish or food have been collected and deposited in the municipal rubbish bins, crockery must be clean and returned to its place, the dishwasher must be empty, the fridge and freezer must be empty and clean and the sheets and towels folded at the foot of each bed.
- Bed sheets and towels (if supplied) must all be accounted for and must not be stained or damaged.
- All sets of keys must be deposited in the specified place and the property must remain locked. The keys for the parking (if there are any) must be left inside the property upon leaving.
- The renter has not been evicted by the owner (or their representative) or by the local police.
Any breakages or damages must be communicated to A1 Rentals Estartit. We will use the security deposit to repair any damages to the property, furnishings or accessories, or if additional cleaning is required. By accepting our Terms and Conditions, you agree that any damage you or your companions cause will be deducted from the deposit and for any damage exceeding the deposit amount, you authorise A1 Rentals Estartit to charge to you on your credit card.
When any damage or incident occurs, A1 Rentals Estartit will send you the invoice for repair and any fees for A1 Rentals Estartit’s management of said incident amounting to €50 (incl. VAT).
COMPLAINTS
On entering the property, you have 8 hours to report any incident that you consider relevant. Once this has been exceeded, A1 Rentals Estartit will assume that the property is in perfect condition. If you have any cause for complaint whilst on holiday you must bring it to the attention of myself and I will do my best to rectify the situation. (It is unreasonable to take no action whilst on holiday and then to write a letter of complaint upon return).
However, should a problem remain unresolved, you should make a complaint in writing within 21 days of completion of your holiday. I cannot accept liability if you fail to notify me strictly in accordance with this paragraph.
TELEVISION
It should be noted that where television is supplied in the properties this does not always specify UK, Dutch, German or French satellite T.V.
WIFI
Not all properties have free wifi, and A1 Rentals Estartit cannot take responsibility if the connection speed is low during peak times. Wifi with SIM data cards, have an allocated data of 10GB per week (normally sufficient for usual email, messenger usage, but not for excessive downloads and uploads.) Data used over this amount will be charged for.
CANCELLATIONS
(Money Refunds: A1 Rentals Estartit will not make rental refunds after 56 days prior to arrival, unless I am able to rebook the property for the same dates. In case of justified returns by death in the family, illness or otherwise, you would have to make a claim with your insurance company.)
If you have to cancel your stay for any reason, you must notify me in writing. To compensate me for the processing fee of your booking and for the risk that I may not be able to resell the vacation, I charge the cancellation fee on the scale below:
More than 56 days: 25 euros administration fee.
29-56 days: 70% of total amount
21-28 days: 80% of total amount
0-20 days: 100% of total amount
Cancellations due to extenuating circumstances (after the 56 days), ie. COVID; you will be offered a credit note for the full amount already paid, valid for 24 months, which can be used for any of A1 Rentals Estartit properties.
There may be circumstances beyond my control, which make it necessary to materially alter your holiday arrangements. In the unlikely event of this happening I will notify you immediately. I will then offer you alternative accommodation or give you a full refund of all monies paid.
YOUR RESPONSIBILITIES
You and your companions undertake to abide by the rules laid down by the property.
You undertake to maintain and leave the property and the furnishings clean and in good condition, including all kitchen utensils, plates and glasses, as well as towels and sheets.
You undertake not to cause damage to the walls, doors, windows or any other part of the property, nor to do anything which could cause inconvenience or annoyance.
You undertake to do whatever necessary to protect your personal belongings while on the property. You undertake to guarantee that all those in your party are covered by comprehensive travel insurance (including cancellation, flight delays, loss or damage to luggage or other belongings) and health insurance (including evacuation and repatriation cover).
You undertake NOT to allow more people to stay in the property than those declared in the booking, nor to modify the composition of the group during your stay, nor allow entry to pets to the property without prior authorisation in writing on our part. If this occurs, we reserve the right to deny you access to the property or to request you to leave it. These circumstances will be considered a cancellation on your part and we will not be obliged to reimburse you any of the amounts paid. Any payment returned will be entirely at our discretion.
You undertake to authorise A1 Rentals Estartit or its representative access to the property at any moment during your stay with the aim of carrying out repairs, in case of an emergency or simply to ensure ourselves that you are fulfilling the conditions of the Booking Contract.
You undertake to provide A1 Rentals Estartit with the personal information of all guests (name, surname, nationality, personal identification, gender, date of birth) within 48 hours following A1 Rentals Estartit’s request. A1 Rentals Estartit will hand over this personal information to the police in order to comply with article 12.1 of the Basic Law 1/1992 on the protection of public security.
LIMIT OF LIABILITY
Our maximum responsibility for losses that you may incur as a consequence of the breach of this Booking Contract by us is strictly limited to the amount we have received in relation to your booking. We decline any responsibility for any loss that is not considered a foreseeable consequence of a breach on our part of this Booking Contract.
BREACHES OF CONTRACT
It will not be considered a breach of this Booking Contract, nor will we be responsible for any mistake or delay in the offering of services under circumstances outside our control, such as floods, fires, explosions or accidents.
It will not be considered a breach of this Booking Contract, nor will we be responsible for the lack of assistance from external services that independent companies provide, such as telephone, water, electricity or internet access.
It will not be considered a breach of this Booking Contract, nor will we be responsible for unpleasant odours produced by discharge in fields adjacent to the property.
According to the European regulations (directive on 2011/83/EU) on consumer rights, accommodation contracts do not have the right to withdrawal. Art. 16 (l) of the EU Consumer Rights Directive contracts relating to the provision of accommodation are exempted from the right of withdrawal if the contract provides for a specific date or period of performance.
Guests will be required to sign a reservation contract on arrival in the resort.
PLEASE NOTE ALL TRANSACTIONS ARE TO BE MADE IN EUROS.